Privacy Policy

Last updated: July 6, 2026

1. Who We Are

This website is operated by DOA SRL (Design On Acid) (“DOA”, “we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Personal Data We Collect

Depending on how you use our website, we may collect the following information:

  • First and last name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment information (processed securely by our payment providers; we never store your full payment card details)

  • IP address

  • Browser and device information

  • Website usage data

  • Cookie and analytics data

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Deliver products and services

  • Provide customer support

  • Communicate about your orders

  • Process payments

  • Prevent fraud and improve security

  • Comply with legal and accounting obligations

  • Improve our website and services

  • Send marketing communications where you have provided your consent

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Your consent

  • Compliance with legal obligations

  • Our legitimate business interests, provided these do not override your rights and freedoms

5. Sharing Your Information

We only share your personal data when necessary with trusted third parties, including:

  • Payment providers

  • Shipping carriers

  • Print-on-demand fulfillment partners

  • Website hosting providers

  • Technical service providers

  • Analytics providers

  • Marketing platforms (where applicable)

These service providers may only process your data to perform services on our behalf and must protect your information appropriately.

We do not sell your personal data.

6. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Order information: as required by applicable accounting and tax laws.

  • Customer accounts: until you request deletion or your account becomes inactive.

  • Marketing information: until you withdraw your consent.

  • Cookies: according to their individual retention periods.

8. Cookies

Our website uses cookies to:

  • Operate the website properly

  • Remember your shopping cart and preferences

  • Improve your browsing experience

  • Measure website performance

  • Analyze visitor behavior

  • Deliver personalized content where applicable

You can manage or disable cookies through your browser settings or our cookie consent banner.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, or alteration.

While no online service can guarantee absolute security, we continuously work to maintain a high level of protection.

10. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your personal data

  • Restrict processing

  • Object to processing

  • Receive your data in a portable format

  • Withdraw consent at any time where processing is based on consent

11. Exercising Your Rights

If you wish to exercise any of your rights or have questions regarding this Privacy Policy, please contact us using the contact details provided on this website.

We will respond to your request within the time limits required by applicable law.

12. Complaints

If you believe your personal data has been handled unlawfully, you have the right to lodge a complaint with your local data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments.

The latest version will always be available on this page and will indicate the date of the most recent revision.